How to Claim Compensation for a Cancelled Flight: A Complete Guide

1. Know Your Rights

EU Regulation 261/2004: If you're departing from an EU airport or flying with an EU-based airline to an EU destination, you are protected under this regulation. It entitles you to compensation for flight cancellations within the airline's control.
Other Regulations: For flights outside the EU, check the airline's terms and conditions or relevant regulations that apply.
2. Reasons for Flight Cancellation

Within Airline's Control: Compensation is generally due if the cancellation is within the airline's control, such as mechanical issues, crew scheduling problems, or overbooking.

Extraordinary Circumstances: Airlines are not obligated to compensate for cancellations due to extraordinary circumstances like severe weather, air traffic control strikes, or political instability. 3. Check Your Eligibility

Flight Details: Have your flight number, booking reference, and details of the cancellation handy.
Notification: Keep any communication received from the airline about the cancellation.

4. Contact the Airline

Immediate Contact: If your flight is cancelled at the airport, approach the airline's customer service desk immediately.
Online Contact: For cancellations announced in advance, contact the airline through their website or customer service number.

5. Request Rebooking or Refund

Options Offered: Airlines usually provide options such as rebooking onto the next available flight or refunding your ticket.
Document Offers: Keep records of any offers made by the airline, including alternative flight details and compensation discussions.

6. Claim Compensation

Understand Compensation Tiers: Depending on the distance of your flight and the delay caused, compensation ranges from €250 to €600 under EU Regulation 261/2004.
Required Documentation: Prepare your booking confirmation, boarding pass, and any correspondence with the airline.