Dealing with Lost Luggage at Airports: What You Should Know

1. Immediately Report the Loss

Contact Airline Staff: Notify airline personnel at the airport's baggage claim area as soon as you realize your luggage is missing. File a Report: Fill out a Property Irregularity Report (PIR) immediately. This document is crucial for tracking your lost luggage and initiating the search process.

2. Provide Detailed Information

Flight Details: Have your flight number, baggage claim tags, and any receipts or documentation related to your luggage ready. Description of Luggage: Provide a detailed description of your missing luggage, including color, size, brand, and any unique identifying features.

3. Request a Copy of the PIR

Keep Documentation: Ensure you receive a copy of the completed PIR from the airline. This document serves as proof that you reported the loss.

4. Inquire About Compensation

Baggage Policy: Familiarize yourself with the airline’s baggage policy regarding lost luggage, including any compensation or reimbursement procedures.

Keep Receipts: Retain receipts for essential items purchased due to the loss of your luggage, as these may be necessary for reimbursement. 5. Stay in Contact

Provide Contact Information: Leave a reliable contact number and address where you can be reached.
Regular Follow-Up: Stay in touch with the airline's baggage services or customer service department. Inquire about updates on the search for your luggage.

6. Check Baggage Tracing Updates

Online Tracking: Utilize the airline’s online baggage tracing system, if available, to monitor the progress of the search for your luggage.
Contact Central Baggage Office: If you haven’t received updates, contact the airline’s central baggage office for further assistance.