Passenger Rights: Key Points Every Traveler Should Be Aware Of

1. Right to Compensation for Flight Delays and Cancellations

EU Regulation 261/2004: Passengers departing from an EU airport or flying with an EU-based airline are entitled to compensation for flight delays (over 3 hours) or cancellations, unless caused by extraordinary circumstances. Compensation Amount: Depending on the flight distance and delay duration, compensation ranges from €250 to €600.

2. Right to Compensation for Denied Boarding

EU Regulation 261/2004: If you are denied boarding due to overbooking and do not voluntarily agree to give up your seat, you are entitled to compensation. The amount varies depending on the flight distance and delay in reaching your destination.

3. Right to Information and Assistance During Flight Disruptions

EU Regulation 261/2004: Airlines must provide affected passengers with information about their rights and assistance, such as meals, refreshments, and accommodation if necessary, during flight delays and cancellations.

4. Right to Compensation for Lost or Damaged Baggage

Montreal Convention: Internationally, airlines are liable for lost, damaged, or delayed baggage up to a certain amount (approximately 1,288 SDR per passenger, as of 2024). Claims Process: Passengers must report the issue to the airline promptly and file a claim within specific timelines to seek compensation for lost or damaged baggage.

5. Right to Accommodations for Disabilities

Air Carrier Access Act (ACAA): In the United States, airlines must provide accommodations for passengers with disabilities, including assistance during boarding, deplaning, and connecting flights. Advance Notice: Passengers with disabilities should notify the airline of any special needs in advance to ensure appropriate accommodations are arranged.