Understanding Passenger Rights in Case of Flight Cancellations

Notification and Information:



Airlines are obligated to inform passengers about flight cancellations as early as possible. This information should be communicated via email, SMS, or phone call, depending on the contact details provided at booking. Rebooking and Refund Options:



Passengers have the right to choose between rebooking on an alternative flight or receiving a refund for the cancelled flight. Rebooking options should be offered by the airline at no additional cost, including alternative flights with the same carrier or with another airline if necessary. If rebooking is not feasible or acceptable to the passenger, a full refund of the ticket price should be provided promptly.

Compensation for Flight Cancellations:

In the European Union (EU), passengers may be entitled to compensation under EU Regulation 261/2004 for flight cancellations within the airline's control, unless caused by extraordinary circumstances. The amount of compensation varies based on the flight distance and the notice given by the airline to passengers. For short-haul flights (up to 1,500 km), compensation is €250; for medium-haul flights (1,500 km to 3,500 km), it is €400; and for long-haul flights (over 3,500 km), it is €600. Extraordinary circumstances, such as severe weather, air traffic control strikes, or political instability, may exempt airlines from paying compensation.

Documentation and Claim Process:

To claim compensation, passengers should keep all relevant documentation, including booking confirmations, boarding passes, and any communication received from the airline regarding the cancellation. Airlines may provide a claim form on their website or require a written request for compensation, detailing the circumstances of the cancellation. Claims should be submitted to the airline within the specified timeframe, typically within a few weeks to a few months from the date of the cancelled flight.