How to Claim Compensation for Flight Delays in Europe: Step-by-Step

Understand Your Eligibility:

EU Regulation 261/2004: This regulation entitles passengers departing from an EU airport or arriving in the EU on an EU-based airline to compensation for flight delays, unless caused by extraordinary circumstances. Flight Details: Note your flight number, booking reference, and details of the delay (e.g., duration, reason provided by the airline).

Document the Delay:

Boarding Pass and Booking Confirmation: Keep copies of your boarding pass and booking confirmation. Delay Information: Record the actual departure and arrival times, as well as any updates provided by the airline regarding the delay.

Confirm Your Eligibility for Compensation:

Delay Duration: Check the length of the delay to determine if it meets the criteria for compensation under EU Regulation 261/2004 (typically 3 hours or more, depending on flight distance). Reason for Delay: Ensure the delay was within the airline's control (e.g., technical issues, crew problems, overbooking) rather than caused by extraordinary circumstances (e.g., severe weather, security risks, air traffic control strikes).

Submit a Compensation Claim:

Contact the Airline: Approach the airline’s customer service desk or use their online portal to file a compensation claim. Provide Documentation: Fill out the airline's claim form, attaching copies of your boarding pass, booking confirmation, and any correspondence with the airline regarding the delay. Include Personal Information: Provide your contact details and preferred method of compensation (e.g., bank transfer or voucher).